Shipping & Returns
As our products are specially made to order and personalized for the recipient, shipping times and costs will vary, dependent on the product selected.
- 1 Day = 1 business day.
- A full day counts on orders received before 12 noon EDT
- Most orders are shipped within 2-3 business days of order being placed
- Sales tax is calculated and applied to orders from the state of Georgia.
Where Do You Ship?
We currently ship only in the United States, including Alaska, Hawaii, and Puerto Rico.
We offer Media Mail and Priority shipping. Depending on how quickly you would like to receive your order, select either Media Mail or Priority.
Shipping is based on Flat Rate via the United States Postal Service (USPS).
Shipping Cost includes: Shipping / Handling, Shipping Container, Confirmation
When your order is mailed, you will receive an email including a tracking number and a link where you can track delivery of your order through the US Postal Service.
We make every attempt to ensure the mailing address is correct. However, if an order is returned to us due to incorrect or insufficient address that was submitted with the order, then shipping charges will be incurred to have your order reshipped. Cost of reshipping postage will be invoiced to you via PayPal.
Should this occur, you will receive an email notifying you of the situation and asked to make an address correction. Reshipping postage will be invoiced to you via PayPal.
Return and Exchange Policy
Money Back Guarantee
It is extremely difficult to provide a return policy on personalized products because each product is created for a specific individual and cannot be resold.
Our goal is to ensure all of our customers are happy and completely satisfied with our products and our service. Therefore, we provide the following return policy to accommodate our customers as reasonably as possible.
Money Back Guarantee
Our money back guarantee means: If, for any reason, you are unhappy with your purchase ( i.e. the item you have ordered is defective, or you have simply changed your mind) provided that it is unused, in its original condition and Non-Personalized, you can return it to us for prompt replacement or refund within 30 days of delivery.
Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalized' items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalization and dates. Please make sure to confirm the correct spelling and personalized information while placing your order.
What if My Storybook Adventure Makes a Mistake?
We make every attempt to ensure each book is correctly printed. We proof read our personalized books twice before they are printed and assembled. However, in the event that My Storybook Adventure makes a mistake, we will correct and replace the same book title at no charge. The item(s) must be returned in the condition in which you received it within 30 days of delivery (clean, no smudges, no water marks,no tears). Your return postage will be refunded.
What if I Provide the Wrong Information?
If YOU made a mistake in the information that you provided us, we will reprint a new book at your expense for 25% off the original price plus shipping. You will be required to return the original copy.
The returned copy MUST be in the original good condition ((clean, no smudges, no water marks, no tears) in order for the 25% discount to apply.
PLEASE NOTE: This does not apply to books bought with any Sales Coupon.
This 25% Discount does not apply to books bought with any Sales Coupon. Replacement will be at the Sale Price of the Coupon plus shipping. The total cost will be invoiced to you via PayPal.
What if My Order Arrives Damaged?
Seven (7) Day Notice: Contact us by e-mail at firstname.lastname@example.org or by the site Contact Form within 7 days of receiving your order. A refund or replacement will NOT be provided if we are not notified within 7 days of when the order is received.
What if I Don’t Receive My Order?
Time Limit: Contact us by e-mail at email@example.com or by the site Contact Form no later than 2 weeks after placing your order.
We will check with the postal services with your tracking number to determine the problem. We will work with you in all ways possible to locate your order. If the postal service cannot verify the location of the order, we will ship a replacement immediately. Orders will NOT be replaced or refunded after 30 days from when the order was placed.
Exchanges: No book titles can be exchanged.
What If I Change My Mind?
Non-Personalized products returned to us because you have changed your mind must be in perfect re-saleable condition, and must be returned within 30 days of delivery.
Personalized Products: We cannot refund an order if the item has been personalized and the order has been fulfilled correctly. Please make sure to check the spelling and personalized information while placing your order.